I dismissed Twitter as "the stupidest pivot I've ever seen" and stopped paying attention entirely. That "stupid" idea became worth $40 billion.
Two years later, my gut screamed "no" about a $200M acquisition that looked perfect on paper. I investigated that feeling and discovered the company would go bankrupt within 18 months—saving us from losing $200M.
Same brain, same experience. One massive miss, one huge save. The difference? A systematic framework I didn't even know I was using.
After 30 years of making billion-dollar technology decisions as HP's CTO and now as CableLabs CEO, I've developed the three-step Practical Thinking Framework™ that transforms unreliable gut reactions into systematic innovation judgment:
- Reality Recognition — See what's actually happening vs. what the official story says
- Experience Application — Use your knowledge, not generic best practices or AI
- Stakeholder Psychology Reading — Decode what people really want and need vs. what they claim
This Wednesday on YouTube: I will break down the three-step Practical Thinking Framework™ that turns unreliable gut reactions into consistent innovation decisions.
Here's how this framework could have saved me from the Twitter disaster...
When My "Amazing Intuition" Failed Spectacularly
In 2005, I witnessed something that should have triggered every innovation alarm I had. Apple's announcement of iTunes Podcasts had just obliterated a small company called Odeo. Their core podcasting directory business became instantly irrelevant. Game over.
But instead of folding, the team pivoted to this crude internal communication tool they'd built for quick team updates. Users were starting to share random thoughts—what they had for breakfast, random observations, 140-character updates about nothing important.
My gut reaction was immediate and definitive: "These guys are desperate. This Twitter thing is the stupidest pivot I've ever seen. They're just prolonging the inevitable."
I was so confident that I stopped paying attention entirely. I literally unsubscribed from their updates because I didn't want to watch the slow death spiral.
That "death spiral" became Twitter, worth over $40 billion at its peak.
Looking back, I realize I failed to apply any of the three steps that make intuitive judgment reliable. I made every systematic thinking error possible.
When Systematic Thinking Saved Us $200 Million
Two years later, we were evaluating a cloud infrastructure company that every analyst called "the next big thing." The price tag was $200 million. On paper, everything looked perfect—proven technology, solid leadership team, perfect market timing.
But something felt wrong. I couldn't articulate it initially, yet my gut was screaming "no."
Here's the crucial difference: instead of trusting my instincts blindly or dismissing them completely, I applied what I now recognize as systematic thinking. I spent three weeks investigating what was bothering me.
What I discovered saved us from disaster. Their entire platform was built on technology licensing agreements expiring within 18 months. Renewal terms would triple their operating costs, making the business model unsustainable. Even their finance team hadn't grasped the implications.
We walked away. Six months later, they went bankrupt when those licensing costs hit.
The systematic investigation that saved us $200 million wasn't luck—it was unconscious application of the Practical Thinking Framework™.
The Framework That Makes Intuition Systematically Reliable
After analyzing hundreds of decisions—both disasters and successes—I've identified a three-step process that transforms unreliable gut feelings into consistent judgment. This is the Practical Thinking Framework™.
Most people excel at one or two steps but miss the integration that makes intuitive judgment consistently reliable. The power comes from applying all three systematically.
Step 1: Reality Recognition (Not Problem Definition)
Use your intuitive insights to see situations as they actually exist, not as frameworks, books, or leaders suggest they should be structured.
With Twitter, I completely failed this step. I saw "dying company making desperate pivot" because that's what the surface situation looked like. I didn't investigate what was actually happening—that they were creating something that had never existed before.
With the cloud company, my gut detected something wasn't right. Instead of dismissing this feeling, I used it to investigate the real situation. My intuition was picking up inconsistencies between their presentation and their actual business model.
Reality Recognition means:
- Starting with your intuitive read of what's really happening
- Mapping all stakeholders who will actually be affected, including informal influencers
- Identifying what information is missing and why it might be missing
- Acknowledging constraints and pressures that aren't officially discussed
- Recognizing the emotional and political landscape, your intuition is detecting
The key insight: Your gut feelings often detect mismatches between official reality and actual reality. Most decision failures happen because people address the stated situation rather than the real situation.
⚡ "Most innovation failures happen because people address the stated situation rather than the real situation."
Step 2: Experience Application (Not Best Practice Research)
Use your knowledge of similar situations and these specific stakeholders to adapt your approach, rather than applying generic solutions.
With Twitter, I lazily applied pattern matching from my experience: "failed companies making desperate pivots usually die." I didn't consider what made this situation fundamentally different from my previous experience with failing pivots.
With the cloud company, I drew on my experience with licensing agreements and technology dependencies. I knew from previous deals that buried licensing terms often contained deal-killers. This experience guided my investigation.
Experience Application means:
- Drawing on similar situations you've navigated with these stakeholders
- Considering what you know about how this culture responds to change
- Applying lessons from previous successes and failures in this environment
- Adapting proven approaches to fit current personalities and constraints
- Trusting your experience about what will and won't work with these specific people
The key insight: Your intuition draws on your unique experience with these people, this culture, and these types of challenges. That contextual knowledge is more valuable than best practices from other organizations.
? "Intuition without systematic investigation is just expensive foresight."
Step 3: Stakeholder Psychology Reading (Not Stakeholder Management)
Decode what people truly want, need, and fear versus what they claim to need, and then design approaches that align with their actual psychological needs.
With Twitter, I never considered the psychology of what users were actually doing. I saw "sharing breakfast updates" and dismissed it as trivial without understanding the deeper human need for real-time connection and expression.
With the cloud company, my psychology reading detected overconfidence in their presentations. They were too smooth, too prepared for obvious questions, but couldn't handle detailed technical inquiries. This psychological pattern triggered my deeper investigation.
Stakeholder Psychology Reading means:
- Listening for what people don't say—concerns they avoid mentioning
- Noticing emotional patterns—enthusiasm that feels forced, agreement that comes too quickly
- Identifying hidden incentives—what each person needs to succeed in their role
- Recognizing fear patterns—what failure or change would mean for each stakeholder personally
- Designing solutions that make people look good to their bosses, not just solve stated problems
The key insight: Most initiatives fail not because of logic or resources, but because they clash with stakeholders' deeper motivations, fears, or unspoken constraints that no one addresses directly.
? "The leaders with amazing judgment haven't been blessed with superior gut feelings—they've systematized them."
How the Framework Would Have Changed Everything
If I had applied the Practical Thinking Framework™ to Twitter:
Reality Recognition: Instead of seeing "desperate pivot," I would have investigated what behavior they were actually enabling. Real-time global conversation had never existed before.
Experience Application: I would have remembered that the most successful platforms often start with seemingly trivial use cases. Email started with simple messaging. The web started with document sharing.
Stakeholder Psychology Reading: I would have recognized that people have a deep psychological need for immediate expression and connection. "Breakfast updates" were actually the beginning of a new form of human communication.
The result: I would have recognized Twitter as a breakthrough platform creating entirely new behavior, not a dying company's desperate move.
This week's YouTube episode walks through this complete analysis and shows how to apply the framework to current "stupid" innovations you're seeing.
Why Most Leaders Get Intuition Wrong
Here's what I've learned about why some leaders seem to have "amazing intuition" while others constantly misread situations:
The leaders with great judgment aren't blessed with better gut feelings. They've systematized their approach to validating and acting on intuitive insights.
They treat gut feelings as valuable data, not emotions to dismiss or blind impulses to follow. When something feels off, they investigate systematically rather than ignoring the signal or acting without validation.
They apply the three-step framework consistently, turning their natural pattern recognition into reliable decision-making capability.
They understand that intuition without systematic investigation is just expensive foresight. Having accurate gut feelings doesn't matter if you can't translate them into effective action.
Developing Your Practical Thinking Skills
The framework isn't theoretical—it's a practical system you can develop through deliberate practice:
Start with your current decisions. When you have a gut feeling about a situation, work through all three steps systematically. What is Reality Recognition telling you about the actual situation? What does Experience Application suggest based on your knowledge of these stakeholders? What is Psychology Reading revealing about unspoken motivations?
Practice with low-stakes situations first. Use the framework for team meetings, client interactions, and project evaluations before applying it to major decisions.
Track your accuracy. Document your initial gut feelings, your framework analysis, and the eventual outcomes. You'll quickly see which steps you're strong at and which need development.
The Next Time Your Gut Speaks
When you feel that familiar tug of intuition—positive or negative—don't trust it blindly or dismiss it completely. Apply the Practical Thinking Framework™:
Reality Recognition: What is your intuition detecting about the actual situation versus the presented situation?
Experience Application: What does your knowledge of similar situations and these specific stakeholders suggest?
Stakeholder Psychology Reading: What do people really want, need, and fear that they're not saying directly?
Your intuition might be right, or it might be spectacularly wrong. But the Practical Thinking Framework™ will help you figure out which—before you bet $200 million or walk away from the next Twitter.
The best decision-makers I know don't have better guts than everyone else. They have systematic frameworks for making their guts actually useful. That's a skill you can develop, one decision at a time.
What "obviously doomed" innovation are you watching right now? Reply with your example — I analyze reader submissions in upcoming Studio Notes and the best insights often become YouTube episodes.
Next Week: How the HP-Fossil smartwatch partnership could have beaten Apple if we'd applied systematic thinking instead of playing it safe.
Studio Notes on Substack is where I decode 30+ years of Fortune 100 innovation decisions. Every Monday, I share the behind-the-scenes stories, costly mistakes, and hard-won frameworks that turn innovation disasters into systematic advantages.